Deletion Options
You have three options for managing your data:
1. Delete Some Data
Request deletion of specific data types while keeping your account active. You can delete any of the following:
- Training plans - Specific or all plans (active, completed, archived)
- Workout logs - Run entries and workout data
- Settings - Shoes, dogs, default paces, preferences
2. Delete All Data (Keep Account)
Remove all your training data while keeping your account active. Your account email and subscription status will be retained, but all plans, workouts, and settings will be permanently deleted.
3. Delete Account
Permanently delete your entire account and all associated data, including:
- Account information - Email address and display name
- All training data - Plans, workout logs, settings
- Subscription data - Purchase history and entitlements
Note: All deletion requests are subject to our Terms of Use. Requests that appear to circumvent subscription limits may be declined.
How to Request Deletion
Send an email to team@trinitro.tech with the subject "Data Deletion Request".
Please include:
- The email address associated with your RunToPlan account
- Which option you're requesting (partial data, all data, or account deletion)
- For partial deletion: specify which data types to delete
We will process your request within 7 days and confirm once complete.
Data Retention
- Requested data is deleted within 7 days of your request
- Backups may retain data for up to 30 days before being purged
- Anonymous analytics data (not linked to your identity) may be retained
Cancel Your Subscription
If you have an active subscription, deleting your account does not automatically cancel it. To avoid future charges:
- Open the Google Play Store app
- Tap your profile icon > Payments & subscriptions > Subscriptions
- Find RunToPlan and tap Cancel subscription
Questions?
If you have questions about deleting your data, contact us at team@trinitro.tech